How do we use our users data ?
We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyse how people use our Services, serve personalised advertising, and as required by law or necessary for safety and integrity.
We use the data we collect through your use of the Services to:
Provide and administer the Services, including to display customised content and facilitate communication with teachers and other users.
Process your requests and orders for courses or other services, and serve information that maybe useful to you, or have requested for.
Communicate with you about administration of your account by: Responding to your questions and concerns.
Sending you profile / administrative information, including messages from teachers and other staff, notifications including push notifications about changes to our Service, and updates to our agreements.
Sending you information in program and in-app messages about your progress on the learning platform, courses, referral and other rewards, new services offerings, promotions, newsletters, and other such communication to which you have the ability to opt out of.
Manage your account and profile preferences
Identify unique users across devices to help you log in or deliver services in an efficient manner.
Improve our Services and develop new products, services, and features.
Facilitate the Servicesʼ technical functioning, including troubleshooting and resolving issues Securing the Services, and preventing fraud and abuse.
Solicit feedback from users including survey’s administered by 3rd Parties, and Promotions. Learn more about you by linking your data with additional data through third-party data providers or analysing the data with the help of analytics service providers.
Analyse trends and traffic, track purchases, and track usage data.
Share de-identified data with partners to aid with data analysis and to improve the product Advertise the Services on third-party websites and applications;
As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.
The information specified in section 3.1 above is collected on, for reasons including but not limited to, (i) personal identification, (ii) to allow the Company to contact the User for customer service and business development purposes, (iii) to keep the record of the teachers and the students registered/desirous of being registered with the Company (iv) to customize the content of the Applications to meet specific needs of the User, and/or (v) to make improvements to the Applications.
The User may also receive updates about special offers, new services, and other noteworthy events or training programs. However, the User may, at any time choose to no longer receive such types of emails.
How, when and with who we share users data with ?
We share certain data about you with our StakeHolders which does mean — skill coaches (Teachers), our business partners, analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for
security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent.
We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy
With Your skill coaches: We share data that we have about you with skill coaches for courses you enroll in or request for demo. This data may include things like your city, country, the site that brought you to Heroic Game Day, and your activities / interest on Heroic Game Day sessions, grade and gender details while you are exploring the Heroic Game Day. Once you enroll yourself to Heroic Game Day, we share the class, student progress details, and fee validity details with the Heroic Game Day skill coaches (instructors).
With Other Students: Depending on your settings, your shared content and profile data may be publicly viewable, including to other students. If you ask a question to a Heroic Game Day skill coach (your information -including your name) may also be publicly viewable by other users in the school, depending on your school settings.
With Service Providers, Contractors, and Agents: We share your data with third-party companies who perform services on our behalf, like payment processing, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
With Analytics and Data Enrichment Services: As part of our use of third-party analytics tools like Google Analytics and data enrichment services, we share certain contact information, Account Data, System Data, Usage Data (as detailed in Section 3.1), or
de-identified data as needed. De-identified data means data where weʼve removed things like your name and email address and replaced it with a unique ID. This allows these providers to provide analytics services or match your data with publicly-available database information (including contact and social information from other sources). We do this to communicate with you in a more effective and customised manner.
To Power Social Media Features: The social media features in the Services (like the Facebook Like button) may allow the third-party social media provider to collect things like your IP address and which page of the Services youʼre visiting, and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party and companyʼs privacy policy.
To Administer Promotions and Surveys: We may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like to provide a winners list or make required filings), or in accordance with the rules of the promotion or survey.
For Advertising: If we decide to offer advertising in the future, we may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools (as detailed in Section 4.1), and to use this data to offer you targeted ad delivery to personalise your user experience (through behavioural advertising) and undertake web analytics. Advertisers may also share with us the data they collect about you. To learn more or opt out from participating ad networksʼ behavioural advertising, see Section 9.1 (Your Choices About the Use of Your Data) below. Note that if you opt out, you will continue to be served generic ads.
For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
Permitted or required by law;
Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding; Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request; Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;
Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues;
Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of Heroic Game Day, our users, employees, members of the public, or our Services.
We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.
The Company will not disclose any Personal Information or data to governmental institutions or authorities unless such disclosure is requisitioned under any law or judicial decree or when the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply our Terms of Use.
During a Change in Control: If Heroic Game Day undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organisation during such transition or in contemplation of a transition (including during due diligence).
After Aggregation/ De-identification: we can disclose or use aggregate or de-identified data for any purpose.
Due to the communications standards on the internet, when a User uses the Applications, the Company automatically receives the uniform resource locator (URL) of the site from which such User came and the site to which such User is going when he/she/it leaves the Applications. The Company also receives the Internet Protocol (the “IP”) address of each User’s computer (or the proxy server a User used to access the internet), the User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s internet service provider (ISP). This information is used to analyze overall trends to help the Company improve its actions and reach in relation to the Heroic Game Day, including for the purposes of improving the Heroic Game Day. The linkage between User’s IP address and User’s personally identifiable information is not shared with third-parties without such User’s permission or except when required by law or except where required to provide or facilitate the services provided by the Company.
Notwithstanding the above, the User acknowledges the Company’s right to share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
Children Policy
We recognise the privacy interests of children and while following principles enunciated under COPPA Regulations, do encourage parents and guardians to take an active role in their childrenʼs online activities and interests. Parents who believe that Heroic Game Day may have collected personal data from a child can submit a request with specific input on data to be removed to info@heroicgameday.in
All account data is collected with the express consent of the parent, electronically. Account data may include data on payment instruments used. The payment instrument must belong or be primarily used by the Parent.
To request to access, correct, or delete your personal data, email indo@heroicgameday.in or write to us at Heroic Game Day,, Attn: Privacy/Legal Team, Shop no. 24, 2nd floor, Aryahub mall, hopeform junction, Whitefield, Bangalore, Karnataka. Pin code 560066..
Please allow upto 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
As is common practice, we use cookies, which are used to identify your browser or device or store data in your browser for purposes of customising your experience, making your experience easier for instance faster log in, and allowing you to start off from where you left when you return amongst other user experience enhancements.
We use pixels or web beacons (which allow us to measure your visits to personalise and provide a more customised more curated and better experience. This may include pages visited, scrolls, content downloaded or bookmarked, measuring your response to account and promotional email and messages that allow us to better serve and identify potential needs of users.
Security Policies
We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorised access, so itʼs important to protect your password and to contact us if you suspect any unauthorised access to your account.
The Company does not collect information about the Users of the Applications from other sources, such as public records or bodies, or private organisations, save and except as provided in this Privacy Policy.
The Company has implemented Indian legal industry standard security policies, rules and technical measures to protect the Personal Information that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. It is expressly stated that the Company shall not be responsible for any breach of security or for any actions of any third parties that receive the Users’ personal data or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Access of Information
All the information, including Personal Information, provided by the Users (the “User Information”) is maintained by the Company in electronic form on online servers/cloud systems and shall be accessible by certain employees of the Company as mentioned below. The User Information may also be converted to physical form from time to time. Regardless of the manner of storage, the Company will keep all User Information confidential, and will only disclose User Information to the persons mentioned below:
Its employees on a need-to-know basis. All the Company employees and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect the confidentiality of User Information.
Third party service providers to the extent necessary to provide the Users with the necessary assistance. The Company may provide the User Information to third party service providers to work on behalf of or with the Company to provide the Users with the necessary assistance, to help the Company communicate with the Users or to maintain the Applications.
Notwithstanding the above, the Company shall not be responsible for any breach of security or for any actions of any third parties that receive the User Information or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Do not share Password and OTP
Heroic Game Day takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of the personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and Heroic Game Day , the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password and OTPs are an important part of our security system, and it is your responsibility to protect it. You should not share your password / OTP with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact info@heroicgameday.in with detailed concerns.
Users Rights
You have certain rights around the use of your data, including the ability to opt out of promotional SMS / emails, cookies, and collection of your data by certain analytics providers. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal data. Parents who believe weʼve unintentionally collected personal data about their underage child should contact us for help deleting that information.
Your Choices About the Use of Your Data
You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.
To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences. Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative
confirmations, order confirmations, important updates about the Heroic Game Day , progress reports and notices about our policies.
The browser or device you use may allow you to control cookies and other types of local data storage. Your wireless device may also allow you to control whether location or other data is collected and shared.
Accessing, Updating, and Deleting Your Personal Data
You can access and update your personal data that Heroic Game Day collects and maintains as follows:
To update data you provide directly, log into your account and update your account at any time using valid password / OTP. To terminate your account: Visit your profile settings page and follow the steps.
If you have any issues terminating your account, email us at info@heroicgameday.in
Please note: even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including in class progress); (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.
To request to access, correct, or delete your personal data, email info@heroicgameday.in or write to us at Heroic Game Day,, Attn: Privacy Team, Shop no. 24, 2nd floor, Aryahub mall, hopeform junction, Whitefield, Bangalore, Karnataka. Pin code 560066. Please allow upto 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we
have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
The Company shall address any discrepancies and grievances of all Users with respect to processing of information in a time bound manner. For this purpose, the Company has designated Ms. Chatlotte Arujah as the ‘grievance officer’, who will redress the grievances of the Users expeditiously but within 3 (three) months from the date of receipt of grievance, and who can be reached by:
Sending an email to info@heroicgameday.in
Sending a letter marked to the attention of Mr. Sanjay Prajapati, A207, Venkat Windspr East Apartment, GNR Layout Kithaganur.
Your rights elaborated in specific jurisdictions
Users in India : As defined under Indian Law “Personal information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a natural person.
The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to:
passwords;
financial information such as bank accounts, credit and debit card details or other payment instrument details;
physical, physiological and mental health condition; sexual orientation;
medical records and history; biometric information;
information received by body corporate under lawful contract or otherwise; details as provided at the time of registration or thereafter; and
call data records.
Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as sensitive personal data or information.
Personal Data in India has recently been adjudicated by the Supreme Court of India as being part of your fundamental right and the same needs to be protected and secured. Therefore your understanding and acceptance of this policy is of prime importance and based on such consent and agreements as stated herein, we are taking steps to place in public domain our privacy policy as well as obtain your consent to use the same in the manner prescribed herein.
Users in USA: All our operations are in compliance with COPPA. In line with COPPA – A student can be enrolled in our program only with Due parental consent.
Users in California:
Users who are California residents have certain rights under the California Consumer Privacy Act, (“CCPA”). If you are an eligible California user, included in these rights are:
“Right to Know” — You have the right to request to know more about the categories and specific pieces of personal information that we have collected about you and access a copy of your personal information.
“Right to Deletion” — You have the right to request deletion of personal information that we have collected about you.
“Right to Non-Discrimination” — If you choose to exercise any of your rights under CCPA, Heroic Game Day will treat you like all other users. In other words, there is no penalty for exercising your rights under CCPA.
To exercise any of these rights under CCPA, please email info@heroicgameday.in or write to us at Shop no. 24, 2nd floor, Aryahub mall, hopeform junction, Whitefield, Bangalore, Karnataka. Pin code 560066.
As part of the CCPA you may designate an authorised agent to make these requests on your behalf. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify you and/or your agentʼs identity before fulfilling your request.
Additionally, for more information about the personal information we collect and how we collect it, please see the sections above entitled “What Data We Get” and “How We Get Data About You.”
To learn about the business and commercial purposes for which your personal information is collected and the categories of service providers who have access to your personal information, please see the sections above entitled “What We Use Your Data For” and “Who We Share Your Data With.”
Most importantly, as per the CCPA, Heroic Game Day does not sell your personal information or the personal information of any of our users.
As a California resident, you also have the right to request certain details about what personal information we share with third parties for those third partiesʼ direct marketing purposes. To submit your request, send an email to info@heroicgameday.in with the phrase “California Privacy Data” and include your mailing address, state of residence, and email address.
Since the internet industry is still working on Do Not Track standards, solutions, and implementations, we do not currently recognise or respond to browser-initiated Do Not Track signals.
Generally applicable for Users Outside of the India: Heroic Game Day is headquartered in USA, and in order to provide the Services to you, we must transfer your data between India and USA in order to process it. By visiting or using our Services, you consent to storage of your data on servers located in Mumbai, India. If you are using the Services from outside India, you consent to the transfer, storage, and processing of your data in and to India or USA.
Users Obligations
Visitors Note
No sensitive personal data or information is automatically collected by the Company from any casual visitors of the Applications, who are merely perusing or browsing the Applications, except as otherwise provided in section 4
Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Applications immediately.
If you, as a casual visitor, have inadvertently browsed any other pages of the Applications prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by the Company. All visitors, however, encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as the Company cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Applications.
You are not a casual visitor if you have willingly submitted any personal data or information to the Company through any means, including email, post on the Applications. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.
You must, at all times, respect the terms and conditions of the then-current Privacy Policy and the Terms of Use. This includes respecting all intellectual property rights which may belong to the Company’s third parties.
You must not create or otherwise disseminate any information which may be deemed to be injurious, violent, offensive, racist or xenophobic or which may otherwise violate the purpose and spirit of the Company and its community of Users.
You must not share personal information that you have become aware of in the course participating in a game session or otherwise acquired
You must not provide information to the Company and /or other Users which you believe might be injurious or detrimental to your person, professional or social status.
Any violation of this Privacy Policy may lead to the restriction, suspension or termination of your account by the Company and of your right, if any, to have access to the Applications, as we take these principles seriously and consider them to be the basis on which our Users adhere to the Company policies and the services which it offers.
Our Contact Info
Heroic Game Day is a company duly incorporated under the provisions of the Companies Act, 1956 having its address at Shop no. 24, 2nd floor, Aryahub mall, hopeform junction, Whitefield, Bangalore, Karnataka. Pin code 560066 (herein this document referred to as “Heroic Game Day”or “Company” or “We” or “Our” or “Us”).
The Company is involved in enabling learning program for students of Grades KG onwards, The Company enables the registration of the teachers and parents of the children, schools desirous of being part of the Heroic Game Day, on the website of the Company viz. www.heroicgameday.in (the “Website”) and /or through mobile applications.
Heroic Game Day can be reached, for all questions and directions related to this privacy policy (the “Privacy Policy”), by: Sending an email to info@heroicgameday.in or Shop no. 24, 2nd floor, Aryahub mall, hopeform junction, Whitefield, Bangalore, Karnataka. Pin code 560066.
Questions
If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our privacy team (including our designated personal information protection manager) at info@heroicgameday.in. You can also send postal mail to us at Heroic Game Day, Attn: Legal Dept, 1Shop no. 24, 2nd floor, Aryahub mall, hopeform junction, Whitefield, Bangalore, Karnataka. Pin code 560066.
Updates
When we make a material change to this policy, we will notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they are posted. Please contact us via email or postal mail with any questions, concerns, or disputes.
Change to privacy policy
The Users acknowledge that this Privacy Policy is part of the Terms of Use and unconditionally agree that becoming a User of the Applications signifies their assent to this Privacy Policy. User’s dispute over privacy is subject to this policy and Terms of Use. The Company may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way the Company treats User’s Personal Information, the Company may display a notice on the Applications or send Users an email, in connection thereto. Unless stated otherwise, this current Privacy Policy applies to all information that the Company has about Users and their account. Notwithstanding the above, the Company shall not be required to notify the Users of any changes made to the
Privacy Policy.
If a User uses the Applications of the Company after notice of changes have been sent to such User, such User hereby provides his/her/its consent to the changed practices.
Modifications to This Privacy Policy
From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification posted on the Services, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.
As permitted by applicable law, if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.
Interpretation
Any terms not defined in this policy are defined as specified in Heroic Game Day Terms of Use.
